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Below example assume the following scenario: The business is a distributing company;There is negligible chance of vertical integration and Competitors are consolidating to reach the consumer which therefore affect margin and potential restriction or loss of distribution channel. [...] Some of the best in class performance metrics extracted from Abe Aberdeen Group,June 2008:- Operational Metrics Measurable Values(KPA) Measured As(KPI) Customer satisfaction index Percentage improvement in customer satisfaction Issue resolution speed Resolution accuracy in past 12 months Percentage improvement or decline (-50% to >50% in increments of 10%) Customer retention Rating of customer [...] Whether you are using dashboard,scorecards (balanced scorecard,etc),business intelligence tools or query tool reporting,there is an urgent need for management to understand the importance to identify,define,track,and act upon operational key performance metrics / indicators. [ Earlier article on kpa &kpi has shown to management the importance of creating,[...] The following is 2010 Budget Highlights in brief: Malaysian Economy: Malaysia economy to grow 2-3 per cent in 2010 Mining to grow 1.1 per cent,manufacturing sector 1.7 per cent,agriculture 2.5 per cent,construction 3.2 per cent and service 3.6 per cent. Private consumption expand 2.9 per cent while private investment 3.4 per centPer capita [...] Singapore which is one of the strategic financial centre in Asia has recently tightened the screws on cross-border tax cheats and complying with stricter standards for world banking centres. Earlier,Singapore has been in the grey list of countries that have not fully implemented the standards or principles drawn up by the Organization for Economic [...] |  FCCA,CA(MIA)with more than 26 years of post-qualifying working experiences. Previous working stints with one of the big accounting four,Regional GFC & Group Treasurer in a group of Malaysian and Group CFO in Singapore public listed concern.Also author to another very popular free educational accounting cum finance blog:http://basiccollegeaccounting.com under the branding of College Accounting Coach. | |||||
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