Balanced Scorecard: Examples Of Customer Perspective KPI
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Examples of Customer Measures
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Annual sales/customers($)
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Average custome size($)
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Customer rating(%)
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Average time from customer contact to sales response(No)
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Average time spent on customer relations(No)
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Customers/employee ( No or %)Â
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Satisfied-customer index(%)
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Customer-loyalty index(%)
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Market Share
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No of Customer Complaints
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Return Rates
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Response Time
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Cost/customer($)
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Customers Lost(No or %)
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Customer retention
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Number of customers
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Annual sales per customer
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Marketing cost as a % of sales(%)
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Marketing expenses($)
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Number of proposals made
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Brand-image index (%)
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Response rate
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Sales volume
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Sales per channel
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Average customer size
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Customers per employee
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Frequency of sales transactions
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Sales closed/sales contacts(%)
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Number of visits to customers(No)
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Service expense/customer/year($)
- Balanced Scorecard: Examples Of Learning & Growth Perspective KPI
- Balanced Scorecard: Examples Of Internal Process Perspective KPI
- Balanced Scorecard: Examples of Financial Perspective,KPI
- What is Balanced Scorecard Or Balanced Scorecard Definition
- Balanced Scorecard:Sources/References For KPI’s
- KPA/KPI: Identifying Your “Customer”
- EXAMPLES OF SOME OF BEST-IN-CLASS PERFORMANCE METRICS USED FOR OPERATIONAL KPI ( Part 2 of 3)
April 10, 2006
Tags: BALANCED SCORECARD
Posted in: BALANCED SCORECARD
One Response
TOPICS COVERED UNDER THIS HEADING:BALANCED SCORECARD | FMAccounting - March 11, 2008
[...] The following articles are covered under this heading: An Introduction To Balanced ScoreCard Balanced ScoreCard-Sources/references for your matrix measurements Examples of Financial Measures Perspectives of Balanced ScoredCard Examples of Learning Growth Measures Perspectives of Balanced ScoredCard. Example of Internal Process Measures Perspectives of Balanced ScoredCard. Examples of Customer Measures Perspectives of Balanced ScoredCard [...]
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