CLICK TO THE MAIN PAGE FOR ALL ARTICLES UNDER BALANCED SCORECARD
Examples of Customer Measures
Annual sales/customers($)
Average custome size($)
Customer rating(%)
Average time from customer contact to sales response(No)
Average time spent on customer relations(No)
Customers/employee ( No or %)
Satisfied-customer index(%)
Customer-loyalty index(%)
Market Share
No of Customer Complaints
Return Rates
Response Time
Cost/customer($)
Customers Lost(No or %)
Customer retention
Number of customers
Annual sales per customer
Marketing cost as a % of sales(%)
Marketing expenses($)
Number of proposals made
Brand-image index (%)
Response rate
Sales volume
Sales per channel
Average customer size
Customers per employee
Frequency of sales transactions
Sales closed/sales contacts(%)
Number of visits to customers(No)
Service expense/customer/year($)
- Balanced Scorecard:Examples Of Learning &Growth Perspective KPI
- Balanced Scorecard:Examples Of Internal Process Perspective KPI
- Balanced Scorecard:Examples of Financial Perspective,KPI
- Balanced Scorecard:Sources/References For KPI’s
- What is Balanced Scorecard Or Balanced Scorecard Definition
- EXAMPLES OF SOME OF BEST-IN-CLASS PERFORMANCE METRICS USED FOR OPERATIONAL KPI ( Part 2 of 3)
- KPA/KPI:Identifying Your “Customer”
FCCA,CA(MIA)with more than 26 years of post-qualifying working experiences. Previous working stints with one of the big accounting four,Regional GFC & Group Treasurer in a group of Malaysian and Group CFO in Singapore public listed concern.Also author to another very popular free educational accounting cum finance blog:http://basiccollegeaccounting.com under the branding of College Accounting Coach.
[...] The following articles are covered under this heading: An Introduction To Balanced ScoreCard Balanced ScoreCard-Sources/references for your matrix measurements Examples of Financial Measures Perspectives of Balanced ScoredCard Examples of Learning Growth Measures Perspectives of Balanced ScoredCard. Example of Internal Process Measures Perspectives of Balanced ScoredCard. Examples of Customer Measures Perspectives of Balanced ScoredCard [...]