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Examples of Internal Process Measures

1. On-Time Delivery

2. Administrative expense/total revenues(%)

3. Administrative expense/customer($)

4. Average Lead Time(No)

5. Contracts filed without error (No)

6. Lead time,product development(No)

7. Lead time, from order to delivery (No)

8. Lead time, suppliers(No)

9. Average time for decision-making(No)

10. Inventory Turnover

11. R & D expenses($)

12. Patents pending(No)

13. Ratio of new products to total

14. Total cost to customer

15. Stock-outs

16. Response time to customer

17. Productivity rate

18. Rework rate

19. Environmental emissions

20. Breakeven Time

21. Cycle Time Improvement

22. Warranty claims

23. Waste reductions

24. Space utilization

25. Down time

26. Time to market

27. Planning accuracy

28. New products introduced

29. Continuous improvements

30. Customer database availability

31. Emissions from production into the environment(No)

32. Environment impact of product use(No)

33. Cost of administrative error/management revenue(%)

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