Balanced Scorecard: Examples Of Internal Process Perspective KPI

CLICK TO THE MAIN PAGE FOR ALL ARTICLES ON BALANCED SCORECARD 

Examples of Internal Process Measures

  1. On-Time Delivery

  2. Administrative expense/total revenues(%)

  3. Administrative expense/customer($)

  4. Average Lead Time(No)

  5. Contracts filed without error (No)

  6. Lead time,product development(No)

  7. Lead time, from order to delivery (No)

  8. Lead time, suppliers(No)

  9. Average time for decision-making(No)

  10. Inventory Turnover

  11. R & D expenses($)

  12. Patents pending(No)

  13. Ratio of new products to total

  14. Total cost to customer

  15. Stock-outs

  16. Response time to customer

  17. Productivity rate

  18. Rework rate

  19. Environmental emissions

  20. Breakeven Time

  21. Cycle Time Improvement

  22. Warranty claims

  23. Waste reductions

  24. Space utilization

  25. Down time

  26. Time to market

  27. Planning accuracy

  28. New products introduced

  29. Continuous improvements

  30. Customer database availability

  31. Emissions from production into the environment(No)

  32. Environment impact of product use(No)

  33. Cost of administrative error/management revenue(%)

Share and Enjoy:
  • Digg
  • del.icio.us
  • Netvouz
  • DZone
  • ThisNext
  • MisterWong
  • Wists

April 10, 2006  Tags: BALANCED SCORECARD, Internal process perspective examples, KPI  Posted in: BALANCED SCORECARD

Leave a Reply


WordPress SEO fine-tune by Meta SEO Pack from Poradnik Webmastera
  • Google PageRank Checking tool