Balanced Scorecard:Examples Of Learning &Growth Perspective KPI

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Examples of Learning &Growth

1. Employee participation

2. Training hours per employee

3. Average years of service

4. Absenteeism

5. Turnover rate

6. Employee suggestions

7. Employee satisfaction index(No)

8. Employee’s view(empowerment index)(No)

9. Shareof employees below age X(%)

10. Non-product-related expense/customer/year($)

11. Ratio of new products(less than X years old) to full company catalogue(%)

12. Near misses

13. Accidents

14. Value added per employee

15. Diversity rate

16. Work – Life Balance

17. Employee productivity

18. Cross –training

19. Health promotion

20. Personal goal achievement

21. Leadership development

22. Knowledge management

23. Ethics violations

24. Cross-functional assignments

25. Problem solving teams

26. Learning rate

27. R&D expense($)

28. R&D expense/total expenses(%)

29. IT Development expense/IT expense(%)

30. Hours,R&D(%)

31. R&D resources/total resources(%)

32. Investment in training/customers(No)

33. Investment in research($)

34. Investment in new product support and training ($)

35. Investment in development of new markets($)

36. Direct communications to customers/year(No)

37. Patents pending(No)

38. Average age of company patents(No)

39. Suggested improvements/employee(No)

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