Balanced Scorecard:Sources/References For KPI’s

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To build up a Balanced Scorecard, you need to find the necessary key performance indicators/KPIs. So where do you think you can get them?

I append below the following sources or references where you are able to obtain the necessary matrix measures for the four components of the Balanced Scorecard:

Financial :-

• Annual report

• Performance reports

• Analyst reports

• Benchmark reports

Customer:-

• Customer complaints

• Marketing/Sales Dept

• Performance reports

• Benchmark reports

Internal Process:-

• Operational reports

• Manufacturing reports

• Benchmark data

• Competitor data

• Project plan

Learning & Growth:

• Human Resources data

• Core values

• Benchmark reports

• Consulting studies