Balanced Scorecard:Sources/References For KPI’s

CLICK TO THE MAIN PAGE FOR ALL ARTICLES UNDER THE HEADING OF BALANCED SCORECARD 

To build up a Balanced Scorecard,you need to find the necessary key performance indicators/KPIs. So where do you think you can get them?

I append below the following sources or references where you are able to obtain the necessary matrix measures for the four components of the Balanced Scorecard:

Financial:-

• Annual report

• Performance reports

• Analyst reports

• Benchmark reports

Customer:-

• Customer complaints

• Marketing/Sales Dept

• Performance reports

• Benchmark reports

Internal Process:-

• Operational reports

• Manufacturing reports

• Benchmark data

• Competitor data

• Project plan

Learning &Growth:

• Human Resources data

• Core values

• Benchmark reports

• Consulting studies

• Balanced Scorecard:Examples Of Customer Perspective KPI
• TOPICS COVERED UNDER THIS HEADING:BALANCED SCORECARD
• What is Balanced Scorecard Or Balanced Scorecard Definition
• Balanced Scorecard:Examples Of Internal Process Perspective KPI
• Balanced Scorecard:Examples Of Learning &Growth Perspective KPI
• Balanced Scorecard:Examples of Financial Perspective,KPI
• EXAMPLES OF SOME OF BEST-IN-CLASS PERFORMANCE METRICS USED FOR OPERATIONAL KPI ( Part 2 of 3)