EXAMPLES OF SOME OF BEST-IN-CLASS PERFORMANCE METRICS USED FOR OPERATIONAL KPI ( Part 2 of 3)

Some of the best in class performance metrics extracted from Abe Aberdeen Group,June 2008:- 

Operational Metrics Measurable Values(KPA) Measured As(KPI) Customer satisfaction index Percentage improvement in customer satisfaction Issue resolution speed Resolution accuracy in past 12 months Percentage improvement or decline (-50% to >50% in increments of 10%) Customer retention Rating of customer [...]

OPERATIONAL KPIs – THE IMPORTANCE TO THE SUCCESS OF THE BUSINESS(PART 1 OF 3)

Whether you are using dashboard,scorecards (balanced scorecard,etc),business intelligence tools or query tool reporting,there is an urgent need for management  to understand the importance to identify,define,track,and act upon operational key performance metrics / indicators. 

[ Earlier article on kpa &kpi has shown to management the importance of creating,[...]

TOPICS COVERED UNDER THIS HEADING:BALANCED SCORECARD

The following articles are covered under this heading:

An Introduction To Balanced ScoreCard Balanced ScoreCard-Sources/references for your matrix measurements Examples of Financial Measures Perspectives of Balanced ScoredCard

Examples of Learning Growth Measures Perspectives of Balanced ScoredCard.

Example of Internal Process Measures Perspectives of Balanced ScoredCard.

Examples of Customer Measures Perspectives of Balanced [...]

Balanced Scorecard:Sources/References For KPI’s

CLICK TO THE MAIN PAGE FOR ALL ARTICLES UNDER THE HEADING OF BALANCED SCORECARD 

To build up a Balanced Scorecard,you need to find the necessary key performance indicators/KPIs. So where do you think you can get them?

I append below the following sources or references where you are able to obtain the [...]

Balanced Scorecard:Examples of Financial Perspective,KPI

CLICK TO THE MAIN PAGE FOR ALL ARTICLES UNDER THE HEADING OF BALANCED SCORECARD 

Examples of Financial Measures

Total assets($)

Total assets/employee($)

Revenues/total assets(%)

[...]