Archive for the ‘BALANCED SCORECARD’ Category
EXAMPLES OF SOME OF BEST-IN-CLASS PERFORMANCE METRICS USED FOR OPERATIONAL KPI ( Part 2 of 3)
Some of the best in class performance metrics extracted from Abe Aberdeen Group, June 2008 :-Â
Operational Metrics
Measurable Values(KPA)
Measured As(KPI)
Customer satisfaction index
Percentage improvement in customer satisfaction
Issue resolution speed
Resolution accuracy in past 12 months
Percentage improvement or decline
(-50% to >50% in increments of 10%)
Customer retention
Rating of customer retention performance during past 12 months
Percentage of actual retention during past [...]
October 26, 2009
Tags: BALANCED SCORECARD, Best-in-class-kpi, KPI, Operational kpi examples Posted in: BALANCED SCORECARD, Performance Mgmt 
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OPERATIONAL KPIs – THE IMPORTANCE TO THE SUCCESS OF THE BUSINESS(PART 1 OF 3)
Whether you are using dashboard, scorecards (balanced scorecard, etc), business intelligence tools or query tool reporting, there is an urgent need for management  to understand the importance to identify, define, track, and act upon operational key performance metrics / indicators.Â
[ Earlier article on kpa & kpi has shown to management the importance of creating, maintaining [...]
October 26, 2009
Tags: KPI, Operational kpi Posted in: BALANCED SCORECARD, Performance Mgmt No Comments
TOPICS COVERED UNDER THIS HEADING:BALANCED SCORECARD
The following articles are covered under this heading:
An Introduction To Balanced ScoreCard
Balanced ScoreCard-Sources/references for your matrix measurements
Examples of Financial Measures Perspectives of Balanced ScoredCard
Examples of Learning Growth Measures Perspectives of Balanced ScoredCard.
Example of Internal Process Measures Perspectives of Balanced ScoredCard.
Examples of Customer Measures Perspectives of Balanced ScoredCard
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March 11, 2008
Tags: BALANCED SCORECARD Posted in: BALANCED SCORECARD 6 Comments
Balanced Scorecard:Sources/References For KPI’s
CLICK TO THE MAIN PAGEÂ FOR ALL ARTICLES UNDER THE HEADING OF BALANCED SCORECARDÂ
To build up a Balanced Scorecard, you need to find the necessary key performance indicators/KPIs. So where do you think you can get them?
I append below the following sources or references where you are able to obtain the necessary matrix measures for the [...]
April 10, 2006
Tags: BALANCED SCORECARD, KPI Posted in: BALANCED SCORECARD One Comment
Balanced Scorecard: Examples of Financial Perspective,KPI
CLICK TO THE MAIN PAGE FOR ALL ARTICLES UNDER THE HEADING OF BALANCED SCORECARDÂ
Examples of Financial Measures
Total assets($)
Total assets/employee($)
Revenues/total assets(%)
April 10, 2006
Tags: BALANCED SCORECARD, Financial Perspective Posted in: BALANCED SCORECARD One Comment
Balanced Scorecard: Examples Of Learning & Growth Perspective KPI
CLICK TO THE MAIN PAGE FOR ALL ARTICLES UNDER THE HEADING OF BALANCED SCORECARDÂ
Examples of Learning & Growth
Employee participation
Training hours per employee
Average years of service
Absenteeism
Turnover rate
Employee suggestions
Employee satisfaction index(No)
Employee’s view(empowerment index)(No)
Shareof employees below age X(%)
Non-product-related expense/customer/year($)
Ratio of new products(less than X years old) to full company catalogue(%)
Near misses
Accidents
Value added per employee
Diversity rate
Work – Life Balance
Employee [...]
April 10, 2006
Tags: BALANCED SCORECARD, KPI, Learning & Growth perspectives examples Posted in: BALANCED SCORECARD No Comments
Balanced Scorecard: Examples Of Internal Process Perspective KPI
CLICK TO THE MAIN PAGE FOR ALL ARTICLES ON BALANCED SCORECARDÂ
Examples of Internal Process Measures
On-Time Delivery
Administrative expense/total revenues(%)
Administrative expense/customer($)
Average Lead Time(No)
Contracts filed without error (No)
Lead time,product development(No)
Lead time, from order to delivery (No)
Lead time, suppliers(No)
Average time for decision-making(No)
Inventory Turnover
R & D expenses($)
Patents pending(No)
Ratio of new products to total
Total cost to customer
Stock-outs
Response time to customer
Productivity rate
Rework [...]
April 10, 2006
Tags: BALANCED SCORECARD, Internal process perspective examples, KPI Posted in: BALANCED SCORECARD No Comments
