The following articles are covered under this heading:
An Introduction To Balanced ScoreCard
Balanced ScoreCard-Sources/references for your matrix measurements

Examples of Financial Measures Perspectives of Balanced ScoredCard

Examples of Learning Growth Measures Perspectives of Balanced ScoredCard.

Example of Internal Process Measures Perspectives of Balanced ScoredCard.

Examples of Customer Measures Perspectives of Balanced ScoredCard

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To build up a Balanced Scorecard, you need to find the necessary key performance indicators/KPIs. So where do you think you can get them?
I append below the following sources or references where you are able to obtain the necessary matrix measures for the […]

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Examples of Financial Measures

Total assets($)

Total assets/employee($)

Revenues/total assets(%)

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Examples of Learning & Growth

Employee participation

Training hours per employee

Average years of service

Absenteeism

Turnover rate

Employee suggestions

Employee satisfaction index(No)

Employee’s view(empowerment index)(No)

Shareof employees below age X(%)

Non-product-related expense/customer/year($)

Ratio of new products(less than X years old) to full company catalogue(%)

Near misses

Accidents

Value added per employee

Diversity rate

Work – Life Balance

Employee […]

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Examples of Internal Process Measures

On-Time Delivery

Administrative expense/total revenues(%)

Administrative expense/customer($)

Average Lead Time(No)

Contracts filed without error (No)

Lead time,product development(No)

Lead time, from order to delivery (No)

Lead time, suppliers(No)

Average time for decision-making(No)

Inventory Turnover

R & D expenses($)

Patents pending(No)

Ratio of new products to total

Total cost to customer

Stock-outs

Response time to customer

Productivity rate

Rework […]