Balanced Scorecard:Examples Of Learning &Growth Perspective KPI

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Examples of Learning &Growth

Employee participation

Training hours per employee

Average years of service

Absenteeism

Turnover rate

Employee suggestions

Employee satisfaction index(No)

Employee’s view(empowerment index)(No)

Shareof employees below age [...]

Balanced Scorecard:Examples Of Internal Process Perspective KPI

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Examples of Internal Process Measures

On-Time Delivery

Administrative expense/total revenues(%)

Administrative expense/customer($)

Average Lead Time(No)

Contracts filed without error (No)

Lead time,product development(No)

Lead time,from order to delivery (No)

Lead time,suppliers(No)

Balanced Scorecard:Examples Of Customer Perspective KPI

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Examples of Customer Measures

Annual sales/customers($)

Average custome size($)

Customer rating(%)

Average time from customer contact to sales response(No)

Average time spent on customer relations(No)

Customers/employee ( No or %) 

Satisfied-customer index(%)

Customer-loyalty index(%)

[...]

What is Balanced Scorecard Or Balanced Scorecard Definition

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It seeks to introduce the powerful performance management tool called Balanced Scorecard.

Introduction:

Balanced Scorecard is not at all new in the market. It was initiated in 1992 with many companies especially Fortune 1000 adopting the BSC with phenomenal [...]