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Archive for the 'Balanced Scorecard' Category
Balanced Scorecard: Examples Of Customer Perspective KPI
1 CommentCLICK TO THE MAIN PAGE FOR ALL ARTICLES UNDER BALANCED SCORECARD
Examples of Customer Measures
Annual sales/customers($)
Average custome size($)
Customer rating(%)
Average time from customer contact to sales response(No)
Average time spent on customer relations(No)
Customers/employee ( No or %)
Satisfied-customer index(%)
Customer-loyalty index(%)
Market Share
No of Customer Complaints
Return Rates
Response Time
Cost/customer($)
Customers Lost(No or %)
Customer retention
Number of customers
Annual sales per customer
Marketing cost as a % of […]
Balanced Scorecard: An Introduction
1 CommentCLICK TO THE MAIN PAGE FOR ALL ARTICLES UNDER THE HEADING OF BALANCED SCORECARD
It seeks to introduce the powerful performance management tool called Balanced Scorecard.
Introduction:
Balanced Scorecard is not at all new in the market. It was initiated in 1992 with many companies especially Fortune 1000 adopting the BSC with phenomenal result.
It was originally developed in the early […]
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