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Reported in the IBNlive.com ((Friday July 14, 02:03 PM)
The National Australian Bank (NAB) has said it plans to outsource 100 credit card processing jobs, with India being a possible destination. The decision to outsource is to bring in greater efficiency. A pilot programme of the NAB, in […]

Reported in The Star that:
“ Diagonal Consulting Sdn Bhd, a Britain-based business and technology consultancy company, has relocated its operational headquarters (OHQ) to Kuala Lumpur from Singapore.
“Diagonal invested about RM2mil to establish the OHQ at the Petronas Twin Towers.
The key reason to relocate was the 50% cheaper operational cost compared with Singapore, as well […]

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In my earlier articles, I have mentioned many advantages of outsourcing. Reported in The Star pertaining to the outsourcing of CNI Holdings Bhd’s logistic section
Points extracted are as follows:

With the BPO in place, the company would be able to maximise efficiency and cost savings. By outsourcing its […]

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There are a few ways whereby multinational companies restructure to accommodate sharing of financial or other services:

By setting up a SINGLE centre for all operating units
This is the most ambitious option as it involves sharing services globally across the entire corporation. On one side […]

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It’s crucial to maintain certain performance metric so that the company can measure the efficiency of  the services provided by the outsourced providers.
The key performance metric can be demarcated into the different areas if the functions are being outsourced:
 Transactions Processing:
                                       
· Average cost per transaction