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Financial ratio have always been used to evaluate the credit worthiness of a new customer.
But, how about non-financial and qualitative factors that you as a Credit Manager might want to look for?
This should at least include the following:

Payment History (rating: mostly […]

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A good Credit Policy and Procedures Manual should contain the following:

A clear statement of credit policy,
Credit terms,
Conditions of sale,
Cash discounts,
Methods of payment for various types of account,
Procedures for

opening of accounts,
account collection,
credit sanctioning,
legal action,
disputes,
bad debts,
stopping the supply of goods to a customer,
credit […]

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Appended below are some sample agreements and/or documents for those who might need them:

Business Trade Reference,
Bank Guarantee,

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The discussion is confined to amount owing by Trade Receivables and excludes any amount owing by Inter-company and Associate Debtors.
There are two (2) ways of handling loss in Trade Receivables, namely:

write off
provision made in the event of non-recoverability

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The Order to Cash Cycle is a tedious process, which might take about 30% of the total finance costs. If this process is overlooked & becomes inefficient, we can see the following symptoms:

high order-taking time,
high order-fulfillment error rates,
high DSO rates,
high costs of dispute […]