Collections By Telephone Call-What To Prepare For Before Calling Deliquent Debtors

Very often, when an inexperienced credit personnel called a deliquent debtor for settlement of his account, he or she will give many excuses(see earlier article on delaying tactics) hence it is very important to arm oneself with the relevant information. So what are such information?

Append beow are some information that we should have before calling the deliquent debtor for money:

• the total amount owing;
• month-by-month figures showing how much is overdue;
• a list of invoices making up these figures
• information about any queries or unresolved disputes;
• information about the account’s history
• details of any promises earlier made for amounts earlier promised, dates and names who promise