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Type of Services,Reasons,Selecting Site &Success Factors of A Shared Service Centre
The general rule of the thumb is that rule-based,homogeneous,non-critical transaction processes are suitable for shared services.
In a survey on SSC,the following are revealed ( by %):
(A) Top Five (5) Shared Services performed:
- Accounts payable
- Accounts receivable
- Travel expenses
- General ledger and consolidation
- Payroll and benefits
(B) Top four reasons for Establishing SSC:
- Reduction in general and administrative costs
- Better service quality,accuracy and timeliness
- Standardization of business processes
- Optimization of working capital
( C ) Top Criteria when Selecting a Site:
- Labor:availability of skilled people,new skills
- Communication/infrastructure,telecommunications,transports,etc
- Proximity to customers
- Proximity to corporate/regional headquarters
- Office spaces:availability,cost,etc
- Labor costs
(D) Top five Success factors:
- Senior management commitment
- Finding the right people to lead and work in the unit
- Early successes (quick wins) to build momentum
- Clear communication of goals to all employees
- Emphasis on effectively managing the change
- Type Or Structure Of Shared Service Centre
- TOPICS COVERED UNDER THE HEADING OF SHARED SERVICED CENTRE
- Shared Service Centres:Concepts,Characteristics and Advantages (Part A)
- Reasons For Implementing Intra Group Transfer Pricing(Part1)
- SSC:Service Level Agreements (Part B)
- Factors Influencing The Establishment of Operational Headquarters In Malaysia
- A Comprehensive List of Management Services

FCCA,CA(MIA)with more than 26 years of post-qualifying working experiences. Previous working stints with one of the big accounting four,Regional GFC & Group Treasurer in a group of Malaysian and Group CFO in Singapore public listed concern.Also author to another very popular free educational accounting cum finance blog:http://basiccollegeaccounting.com under the branding of College Accounting Coach.
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