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Some of the best in class performance metrics extracted from Abe Aberdeen Group,June 2008:- Operational Metrics Measurable Values(KPA) Measured As(KPI) Customer satisfaction index Percentage improvement in customer satisfaction Issue resolution speed Resolution accuracy in past 12 months Percentage improvement or decline (-50% to >50% in increments of 10%) Customer retention Rating of customer [...] The following articles are covered under this heading: An Introduction To Balanced ScoreCard Balanced ScoreCard-Sources/references for your matrix measurements Examples of Financial Measures Perspectives of Balanced ScoredCard Examples of Learning Growth Measures Perspectives of Balanced ScoredCard. Example of Internal Process Measures Perspectives of Balanced ScoredCard. Examples of Customer Measures Perspectives of Balanced [...] CLICK TO THE MAIN PAGE FOR ALL ARTICLES UNDER THE HEADING OF BALANCED SCORECARD To build up a Balanced Scorecard,you need to find the necessary key performance indicators/KPIs. So where do you think you can get them? I append below the following sources or references where you are able to obtain the [...] CLICK TO THE MAIN PAGE FOR ALL ARTICLES UNDER THE HEADING OF BALANCED SCORECARD Examples of Financial Measures Total assets($) Total assets/employee($) Revenues/total assets(%) [...] CLICK TO THE MAIN PAGE FOR ALL ARTICLES UNDER THE HEADING OF BALANCED SCORECARD Examples of Learning &Growth Employee participation Training hours per employee Average years of service Absenteeism Turnover rate Employee suggestions Employee satisfaction index(No) Employee’s view(empowerment index)(No) Shareof employees below age [...] |  FCCA,CA(MIA)with more than 26 years of post-qualifying working experiences. Previous working stints with one of the big accounting four,Regional GFC & Group Treasurer in a group of Malaysian and Group CFO in Singapore public listed concern.Also author to another very popular free educational accounting cum finance blog:http://basiccollegeaccounting.com under the branding of College Accounting Coach. | |||||
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