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CLICK TO THE MAIN PAGE FOR ALL ARTICLES ON BALANCED SCORECARD Examples of Internal Process Measures On-Time Delivery Administrative expense/total revenues(%) Administrative expense/customer($) Average Lead Time(No) Contracts filed without error (No) Lead time,product development(No) Lead time,from order to delivery (No) Lead time,suppliers(No) CLICK TO THE MAIN PAGE FOR ALL ARTICLES UNDER BALANCED SCORECARD Examples of Customer Measures Annual sales/customers($) Average custome size($) Customer rating(%) Average time from customer contact to sales response(No) Average time spent on customer relations(No) Customers/employee ( No or %) Satisfied-customer index(%) Customer-loyalty index(%) [...] CLICK TO THE MAIN PAGE FOR ALL ARTICLES UNDER THE HEADING OF BALANCED SCORECARD It seeks to introduce the powerful performance management tool called Balanced Scorecard. Introduction: Balanced Scorecard is not at all new in the market. It was initiated in 1992 with many companies especially Fortune 1000 adopting the BSC with phenomenal [...] |  FCCA,CA(MIA)with more than 26 years of post-qualifying working experiences. Previous working stints with one of the big accounting four,Regional GFC & Group Treasurer in a group of Malaysian and Group CFO in Singapore public listed concern.Also author to another very popular free educational accounting cum finance blog:http://basiccollegeaccounting.com under the branding of College Accounting Coach. | |||||
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