CLICK TO THE MAIN PAGE FOR ALL ARTICLES ON BALANCED SCORECARD
Examples of Internal Process Measures
On-Time Delivery
Administrative expense/total revenues(%)
Administrative expense/customer($)
Average Lead Time(No)
Contracts filed without error (No)
Lead time,product development(No)
Lead time, from order to delivery (No)
Lead time, suppliers(No)
Average time for decision-making(No)
Inventory Turnover
R & D expenses($)
Patents [...]

FCCA,CA(MIA)with more than 26 years of post-qualifying working experiences. Previous working stints with one of the big accounting four, Regional GFC & Group Treasurer in a group of Malaysian and Group CFO in Singapore public listed concern.
Also author to another very popular free educational accounting cum finance blog: http://basiccollegeaccounting.com under the branding of College Accounting Coach.
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