CLICK TO THE MAIN PAGE FOR ALL ARTICLES ON BALANCED SCORECARD
Examples of Internal Process Measures
On-Time Delivery
Administrative expense/total revenues(%)
Administrative expense/customer($)
Average Lead Time(No)
Contracts filed without error (No)
Lead time,product development(No)
Lead time,from order to delivery (No)
Lead time,suppliers(No)

FCCA,CA(MIA)with more than 26 years of post-qualifying working experiences. Previous working stints with one of the big accounting four,Regional GFC & Group Treasurer in a group of Malaysian and Group CFO in Singapore public listed concern.Also author to another very popular free educational accounting cum finance blog:http://basiccollegeaccounting.com under the branding of College Accounting Coach.
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