Balanced Scorecard: Examples Of Internal Process Perspective KPI

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Examples of Internal Process Measures

On-Time Delivery

Administrative expense/total revenues(%)

Administrative expense/customer($)

Average Lead Time(No)

Contracts filed without error (No)

Lead time,product development(No)

Lead time, from order to delivery (No)

Lead time, suppliers(No)

Average time for decision-making(No)

Inventory Turnover

R & D expenses($)

Patents [...]

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