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Some of the best in class performance metrics extracted from Abe Aberdeen Group,June 2008:- Operational Metrics Measurable Values(KPA) Measured As(KPI) Customer satisfaction index Percentage improvement in customer satisfaction Issue resolution speed Resolution accuracy in past 12 months Percentage improvement or decline (-50% to >50% in increments of 10%) Customer retention Rating of customer [...] Whether you are using dashboard,scorecards (balanced scorecard,etc),business intelligence tools or query tool reporting,there is an urgent need for management to understand the importance to identify,define,track,and act upon operational key performance metrics / indicators. [ Earlier article on kpa &kpi has shown to management the importance of creating,[...] Before we even talk about if there is any pitfalls of EVA,we should really note that EVA has many distinctive advantages: In my earlier article,we have compared EVA with earnings per share and return on investment/assets and found that both the traditional ratios do not reflect the true cost of capital- there [...] CLICK TO THE MAIN PAGE ON ALL ARTICLES ON OUTSOURCING It’s crucial to maintain certain performance metric so that the company can measure the efficiency of the accounting and bookkeeping services provided by the outsourced providers. The key performance metric can be demarcated into the different areas if the functions are being outsourced:
Transactions [...] CLICK TO THE MAIN PAGE ON ALL ARTICLES ON OUTSOURCING There are advantages and disadvantages of outsourcing your company’s internal audit function. Also,do you know how to measure the performance of the outsourced provider? I have tabulated below the advantages and disadvantages and some measurements to assess the performance of the outsourced provider. ADVANTAGES: [...] |  FCCA,CA(MIA)with more than 26 years of post-qualifying working experiences. Previous working stints with one of the big accounting four,Regional GFC & Group Treasurer in a group of Malaysian and Group CFO in Singapore public listed concern.Also author to another very popular free educational accounting cum finance blog:http://basiccollegeaccounting.com under the branding of College Accounting Coach. | |||||
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